Frequently Asked Questions
Everything you need to know about outfitting your home with Safeway.
What is the standard delivery time for furniture and home decor?
Most in-stock items are processed within 2 business days. Depending on your location, standard shipping typically takes 5 to 10 business days. Larger furniture items requiring white-glove delivery may take up to 3 weeks.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged or defective.
Do you offer assembly services for large furniture pieces?
Yes, we offer professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout, and a qualified technician will coordinate a time to set up your purchase.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order progress by logging into your Safeway account.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm to help you budget for larger home investments.
Are your wood products sustainably sourced?
Safeway is committed to environmental responsibility. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure a minimal ecological footprint.